Provide professional customer support, consultation, and training services for accounting and ERP systems, with a particular focus on Alameen ERP. The role is responsible for understanding clients’ business and system requirements, resolving technical and functional issues, delivering effective user training, and supporting successful ERP implementation and utilization to enhance operational efficiency and maximize customer value.
- Key Tasks & Responsibilities:
Provide functional and accounting support to customers using Alameen ERP.
Analyze customer business and accounting requirements and recommend suitable solutions.
Deliver professional demonstrations and presentations of system features and capabilities.
Train end users on best practices and effective use of the system.
Handle customer inquiries and issues, coordinating with internal teams when required.
Document issues, resolutions, and best practices to maintain a robust knowledge base.
Test system enhancements and updates and contribute to service quality improvements.
Build strong customer relationships and enhance customer satisfaction.
Participate in improving internal processes and service delivery standards.
- Work Conditions:
Regular Employment
Indoor
Damascus Governorate - G7FW+F9J, Saleh Al Aaly, Damascus, Syria
- Job Requirements
Education Degree: Bachelor
- Field Of Experience
2years in
Accounting, ERP Support, or ERP Consulting.
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